Privacy Policy

Privacy Statement

About us

MyShop/Colne Radio is a UK digital retail marketplace that offers a multi vendor buying and selling service. To provide you with the full range of retail products, we need to collect and process information about you.

This policy (“Privacy Policy”) and our Cookies Policy apply to all visitors to and users of our website, online services and our customers. This includes where you visit or use our online services and we collect your personal information.

These include:

MyShop/Colne Radio at www.myshop/colneradio.com (the “Website”)

any Colne Radio website that links to this Privacy Policy and/or our Cookies Policy;

social media or official Colne Radio content on other websites.

It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

For the purposes of this Policy, the data controller is Colne Radio Community Interest Company (“Colne Radio”) (registered in England and Wales under company registration number 07877272 and whose registered office address is at 36 Belle Vue Road, Wivenhoe, Colchester, Essex, CO7 9LD

Our Privacy Promise

Colne Radio is committed to protecting your personal information, being transparent about the data we hold and wherever possible giving you control over how we use it.

It’s important that you read this policy to understand the information we may hold about you, how we use it and how you can access or update your information, modify your preferences or request deletion of your personal data.

Colne Radio does not sell, trade or rent your personal information to others.

For information regarding the use of cookies on the Colne Radio Website please read our Cookie policy

Amendments and updates to this Policy may be made from time to time. Any revisions will be posted on this page so please review this page regularly so that you are aware of any changes.

We use your information in line with all applicable laws and regulations concerning the protection of personal information from time to time in force, including General Data Protection Regulations (GDPR), and including any amendments or updates to these and any equivalent or successor applicable laws and regulations.

Information collected and how we use it

Information you provide when becoming a vendor on the Website

In setting up an account with us on the Website, we collect your name, telephone number, email address and postcode, as well as payment details and your IP address.

We use your name and email address to register your account.

We may also use the information you provide for internal business records and purposes, including to analyse and develop products and services and the Website.

We use a third party payment provider to manage online card payment transactions. Payment card information is collected over a secure online payment gateway provided by Paypal offering trusted buyer and seller protection.

All payment transactions processed are encrypted. We retain no record of payment card details.

Information you provide when purchasing on the Website

On-Line Credit Card Security

The purchase area of our site is secure; this means that we utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and credit card details.

Information passed between your computer and our Web site cannot be read in the unlikely event it is intercepted.

What information do we collect and how do we use it?

When you place an order we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status.

We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to couriers.

How do we protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.

Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Cookies

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as quick shopping and to store items in your shopping basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.

We use the information we collect on the site to make shopping on the Website possible and to enhance your overall shopping experience.

Consent

By using our Website, you consent to the collection and use of this information by Colne Radio. If changes are made to our privacy policy we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Customer orders and refunds:

If you are dissatisfied with goods ordered then refunds will be given at the discretion individual vendors, make sure to check each vendors returns policy as they may vary.

Tell Us What You Think:

Colne Radio welcomes your questions and comments about privacy. Please e-mail cyril@colneradio.com